Information We Collect
Good online casino privacy starts with collecting only what is needed, so Loonie Gold Casino only asks for information required to run a safe and legal real-money platform.
Personal information. When an account is created, players provide their full legal name, date of birth, nationality, email address and phone number, along with a password. During verification, the casino may also collect a residential address, a copy of a government-issued photo ID such as a passport, national ID card or driver's licence, proof of address such as a utility bill, bank statement or government letter, and in some cases a selfie or a recording of a short verification call. This confirms that each player is a real adult with only one account.
Financial information. To handle deposits and withdrawals, the casino records the payment method used, wallet or account identifiers, transaction amounts, dates and statuses, and any documents that prove ownership of a payment instrument. For larger sums, the casino may ask about the source of funds. This data is needed to process payments correctly and meet anti-money laundering (AML) obligations.
Technical data. Each visit generates information such as IP address, approximate location, device type, operating system, browser version, language settings, session times and gameplay records, including bets, results and bonus activity. Some of it is gathered through cookies and similar tools. Technical data keeps the site working, confirms that a player is not in a restricted jurisdiction or using a VPN, detects linked or duplicate accounts and helps resolve disputes about game rounds.
Communication records. Messages sent through live chat or email, together with notes about support requests, are kept so the team can follow up properly and review the quality of its service.
How We Use Player Data
Every piece of information has a defined purpose.
Account creation and login. Registration details are used to open the account, confirm the email address and phone number, and recognize the player each time they sign in. Login data, device information and IP address help confirm that the right person is accessing the account.
Payment processing. Financial details allow the cashier to credit deposits, apply the correct currency conversion for crypto transactions and send withdrawals back to a verified method in the player's name.
Security and fraud prevention. The casino runs identity checks, screens players against international sanctions lists and monitors transactions for unusual patterns, such as sudden large deposits, rapid movement of funds or several accounts sharing a device or payment method. Automated tools may flag this activity for manual review. Where required, suspicious transactions are reported to the relevant authorities.
Marketing and personalized promotions. With the player's consent or where otherwise permitted by law, the casino uses contact details and play history to send offers by email, SMS, push notification or on-site message, and to suggest bonuses or games that fit a player's activity and loyalty level. Players can opt out of each marketing channel at any time. Opting out of one channel does not automatically stop the others, and service, security and legal notices will still be sent.
Responsible gaming monitoring. Account activity helps the team apply deposit and loss limits, enforce cooling-off periods and self-exclusion, and spot behaviour that may signal a gambling problem. Self-excluded, underage or ineligible individuals are removed from marketing lists.
Service improvement. Anonymized data helps fix errors and improve the site.
Data Sharing Policy
Loonie Gold Casino shares personal information only when there is a clear operational or legal reason, and only to the extent required.
Trusted service providers receive the data they need to perform specific tasks. These include payment processors and crypto payment gateways that handle deposits and withdrawals, identity verification and sanctions screening providers, game studios whose titles run on the platform, hosting and cloud infrastructure partners, customer support and communication tools, and analytics services. Each provider is expected to protect personal information, use it only for the agreed purpose and delete or return it when the work is complete.
Every provider is selected with care, and the casino regularly reviews whether each one still needs access to player information. Information may also be disclosed to the licensing authority, law enforcement agencies, courts or financial intelligence bodies, but only when the law requires it, when a valid legal request is received, or when disclosure is necessary to prevent fraud, money laundering or harm to a player. Records may be shared with professional advisers such as auditors and lawyers under confidentiality obligations.
Loonie Gold Casino does not sell player data. Personal information is never rented, traded or sold to third parties for their own marketing purposes.
Data Protection & Security
Security measures at Loonie Gold Casino cover every stage from the first login to the final withdrawal.
Encryption. All information sent between a player's device and the website travels over an encrypted HTTPS connection using SSL/TLS technology. It is the kind of data encryption online casino players should expect as standard, meaning login credentials, personal details and payment information cannot be read if intercepted. Passwords are stored using modern hashing methods, so even staff cannot see them in plain text.
Secure servers and restricted access. Player data is stored on protected servers operated by reputable hosting providers, with firewalls and monitoring designed to block unauthorized access. Inside the company, access follows a need-to-know rule. Support agents, payment staff and compliance officers can only view the information required for their role, and access rights are reviewed and removed when roles change.
Account-level safeguards. Players are responsible for keeping their password private, and the casino encourages strong, unique passwords that are not reused elsewhere. If unusual login activity is detected, the account may be temporarily suspended while the team investigates, and players can report suspected unauthorized access to support at any time.
Regular reviews and compliance checks. Internal policies covering AML, KYC and data handling are reviewed periodically and updated when regulations, industry practice or operational needs change. An appointed AML compliance officer oversees verification procedures, transaction monitoring and communication with regulators.
Incident response. No system can be completely risk-free. If a security incident puts personal information at real risk of significant harm, Loonie Gold Casino will act quickly to contain it, notify affected players and inform the appropriate authorities where the law requires.
This layered approach to player data safety makes the site a secure gambling platform where players can focus on the games.
Cookies & Tracking Technologies
Like most websites, looniegoldcasino-ca.ca uses cookies and similar technologies such as pixels and device identifiers. A cookie is a small text file that lets the site remember information between visits.
Cookies used by the casino generally fall into four groups. Strictly necessary cookies keep a player logged in, remember items such as the selected currency, protect forms and support security checks, and the site cannot work properly without them. Performance and analytics cookies show how visitors move around the site, which pages load slowly and where errors occur, so the team can improve the experience. Functional cookies store preferences like language or display settings. Marketing cookies help measure campaigns, including visits that arrive through affiliate partners, and may be used to show more relevant offers.
These tools matter for three reasons: they keep the site fast and stable, they allow a personalized lobby and promotions, and they help detect suspicious behaviour such as repeated login attempts or location masking.
Players stay in control. Non-essential cookies can be accepted or declined through the cookie banner or preference settings where available, and all cookies can be blocked or deleted through browser settings. Blocking strictly necessary cookies may stop certain features, including login and the cashier, from working. A full cookie policy casino players can refer to, listing each cookie and its lifespan, is available on request from the support team.
Player Rights Under PIPEDA
Canadian privacy laws give players real control over their data, and Loonie Gold Casino respects these privacy rights. Casino GDPR compliance covers players in the European Economic Area, who enjoy equivalent rights.
Right to access. Players can ask what personal information the casino holds about them, how it has been used and to whom it has been disclosed.
Right to correct inaccuracies. If any details are wrong or out of date players can ask for them to be corrected. Some changes may require supporting documents to keep verification accurate.
Right to request deletion. Players can ask for their data to be deleted once it is no longer needed. The casino will honour this request unless it must keep certain records by law, for example identity and transaction records under AML rules, or to handle an open dispute.
Right to restrict or object to processing. Players can object to the use of their data for direct marketing at any time, and can ask the casino to limit other processing in certain situations, such as while the accuracy of information is being checked.
Right to withdraw consent. Where processing relies on consent, including marketing messages and non-essential cookies, players can withdraw it whenever they wish.
Data portability. Where applicable, including under Quebec law and the GDPR, players can request their information in a structured, commonly used electronic format.
To exercise any of these rights, players can contact the team using the details at the end of this policy. The casino may ask for proof of identity before acting on a request. Requests are answered within 30 days, and players will be told if an extension is needed. Anyone who is unhappy with the response may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in their province.
Data Retention Policy
Loonie Gold Casino keeps personal information only for as long as there is a genuine need for it.
Account and gameplay data is retained while the account is open, because it is required to provide the service, apply bonuses and loyalty levels, and answer questions about past activity. After an account is closed, identity documents, KYC records, transaction histories and relevant communications are kept for at least five years from the end of the business relationship, as required under the company's AML policy and international anti-money laundering standards. Records connected to an open complaint, investigation or legal claim may be held until the matter is fully resolved. Self-exclusion records may be kept longer so that the casino can continue to honour the exclusion.
Marketing data is kept until the player withdraws consent or the account has been inactive for an extended period. Accounts inactive for 12 months may be treated as dormant under the Terms and Conditions. Cookie data expires according to the lifespan of each cookie.
When the retention period ends, information is securely deleted or anonymized so that it can no longer identify the player.
Underage Users & Data Protection
Online gambling is strictly for adults. Loonie Gold Casino only accepts players who have reached the legal gambling age in their province: 19 in most of Canada, and 18 in Alberta, Manitoba and Quebec. Anyone below that age may not register or play.
The casino does not knowingly collect personal information from minors. Every applicant must provide a date of birth at registration, and identity documents are checked during verification. If the team learns that an account belongs to an underage person, the account is closed immediately and handled in line with the Terms and Conditions, and personal data is deleted except for records that must be kept to prevent the person from registering again or to meet legal requirements.
Parents and guardians can help by password-protecting devices, keeping payment methods out of reach, avoiding saved passwords on shared devices and using filtering software such as Net Nanny or GamBlock. Anyone who believes a minor has accessed the site can contact support so the account can be reviewed immediately.
International Data Transfers
Loonie Gold Casino is run by a company based in Costa Rica and works with service providers located in several countries. As a result, player information may be stored or processed outside Canada, including in jurisdictions whose privacy laws differ from Canadian law. While the data is abroad, it may be accessible to courts, law enforcement or national security authorities in those countries under their local laws.
Whenever information leaves Canada, the casino takes steps to keep it protected to a comparable standard. Service providers are bound by written contracts that limit how they can use the data, require appropriate security and oblige them to report incidents. For transfers involving players in the European Economic Area, standard contractual clauses approved by the European Commission or another recognised safeguard are used.
Players who want more details about where their information is processed, or the safeguards in place for a particular transfer, can ask the privacy team using the contact details below.
Changes to Privacy Policy
Fair and transparent casino policies have to stay current. Privacy laws, technology and the casino's own services change over time, so this policy will be updated when needed. Loonie Gold Casino reserves the right to amend it at any time, for example to reflect a new payment provider, a new product such as an additional game category, or new regulatory requirements.
Minor edits, such as clarifications or formatting changes, take effect as soon as they are published on the website. When changes are significant, especially if they affect how data is used or shared, players will be informed in advance through an email to their registered address, a message in their account inbox or a notice displayed on the site. Where the law requires fresh consent for a new purpose, the casino will ask for it before the change applies.
The date at the top of this page shows when the policy was last revised. Players are encouraged to review the page from time to time. Continuing to use the website after an update has taken effect means the revised policy applies.
Contact Information
Questions about this Privacy Policy, requests to exercise privacy rights and concerns about how data has been handled can be sent to Loonie Gold Casino through several channels.
The quickest route for general questions is the 24/7 live chat, available from any page of the website. For formal privacy requests, including access, correction or deletion, players should write to the general support address, support@looniegoldcasino-ca.ca, with "Privacy Request" in the subject line.
The data controller responsible for player information is:
3-102-949677 SRL trading as NEMO LIMITADA
East Side of the Municipality of Garabito, Sanchez Chavarria Law Firm
Jaco, Puntarenas 61101, Republic of Costa Rica
Every request is logged, reviewed and answered within the time limits set by applicable law. Being a safe online casino Loonie Gold players can trust means treating every question about data protection seriously.